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    According to the Florida Agency for Health Care Administration, Floridians have filed 828 complaints against LogistiCare in 2019. That’s more than double the number of complaints received back in July. LogistiCare is the company that manages thousands of Jacksonville residents’ transportation to medical appointments. >> Find your transportation options in Florida: https://findarideflorida.org/ Full statement from Logisticare: “LogistiCare has made the safety and security of members our number one priority. For context, we facilitate millions of rides via our transportation providers in the state of Florida every single year and if any complaint impacts member safety, it is investigated in a swift and timely manner and appropriate action is taken.” Statement from AHCA: “Non-emergency transportation services have long been a problem both in Florida and around the country,” said Secretary Mary Mayhew. “It is unacceptable that members in our state are going without critical appointments. Our Agency has been working diligently to review all relevant data and information to identify where exactly the troubling deficiencies are occurring. We will be transparent with plan performance in regard to these services, and we will also be convening providers and health plans to address the issues and drive improved quality for our Medicaid recipients.” RELATED: Jacksonville man claims transportation company failed to pick him up for dialysis TRENDING STORIES:   Police find preserved human remains in jars under Florida home Man shot, killed at hotel near JTB in Jacksonville, police say The new trend of dip powder manicures could be putting your health at risk STAY UPDATED: Download the Action News Jax app for live updates on breaking stories
  • According to a Jacksonville Fire and Rescue Department source, a JFRD chief’s truck was involved in a crash on the way to a call. The truck was T’ boned at the intersection on Kernan Boulevard and Atlantic Boulevard, and the person in the truck was taken to a hospital, according to JFRD. Southbound lanes going toward Atlantic Boulevard are closed, but there is a detour in place for drivers to get around, according Action News Jax reporter Dani Bozzini, who is at the scene. Action News Jax is still working to learn the condition of the JFRD employee and the others involved in the crash. You can see the @JFRDJAX logo on the truck now that they’ve turned it upright. There’s still a big police presence at the intersection of Kernan & Atlantic Blvd as they start to tow the truck away. We’re told the fire chief was taken to the hospital. @ActionNewsJax pic.twitter.com/JYvNUI3vFO — Dani Bozzini (@DaniANjax) February 19, 2020 JFRD says one of its rescue chiefs was injured tonight in this crash. He was on his way to a call. Prayers he’s ok. https://t.co/9oP1fBzhff — Amber Krycka (@AmberANjax) February 19, 2020 TRENDING STORIES:   Police find preserved human remains in jars under Florida home Man shot, killed at hotel near JTB in Jacksonville, police say The new trend of dip powder manicures could be putting your health at risk STAY UPDATED: Download the Action News Jax app for live updates on breaking stories
  • Bumpers, roof racks and antennas, just some of the things that can be damaged when you go through a car wash. Action News Jax Ben Becker is investigating a growing number of complaints and how you can protect yourself. “So what’s it like to have a dirty car?” asks Becker. “It’s really annoying, especially during pollen season,' said Barry Amar-Hoover. Hoover took his Toyota RAV4 to a local car wash and tells Becker his car didn’t come out the way it went in. Amar-Hoover says the machine pushed his roof rack with such force it bent the support bars, causing $1,800 in damage. “Generally a car wash is safe for your car?” Becker asked Andrew Jaffa, who owns a different local carwash “Yes, but it depends on the car wash.” Jaffa tells Becker his business called CarwashU uses a special conveyor belt and brushes that help prevent common car wash damage. But, Jaffa tells Becker most car washes have warning signs that say you are responsible for damage to non-factory, non-standard, and dealer installed options like roof racks. However, car wash damage goes beyond hardware to software in newer vehicles and you might not even know about it. This includes Ford, Chevy, Dodge, Toyota, Nissan and Honda, to Mercedes, BMW and Tesla and everything in between. According to the International Car Wash Association survey of 245 U.S. car wash owners: 79% reported damage to automatic wipers that were operating during the wash cycle. 61% noted problems with “auto shift to park” transmissions. 37% reported collision avoidance systems applying brakes during the wash cycle and about half the time that resulted in the bumper-embedded sensors being damaged by the cleaning brushes. 'Should there be some sort of car wash mode on cars?” Becker asked Jaffa. “Without a doubt it would make everyone life a lot easier,” said Jaffa. TRENDING STORIES:   Police find preserved human remains in jars under Florida home Man shot, killed at hotel near JTB in Jacksonville, police say The new trend of dip powder manicures could be putting your health at risk STAY UPDATED: Download the Action News Jax app for live updates on breaking stories
  • Family and friends gather together to honor two Nassau County men killed in a crash. Investigators say 18-year-old ransom anderson and 20-year-old brian johnson were in an suv with two other young men driving down u-s highway 17 near county road 108 when a deer jumped in front of their SUV FHP said the driver tried to avoid hitting the deer and crashed into a tree The driver and another teen survived the crash Friends say Anderson and Johnson were sweet young men Ransom would have turned 19 on Wednesday Dozens gathered together tonight in Nassau County to honor the lives of two young men killed in a crash - the driver tried to avoid a deer and crashed into a tree. “They were some of the sweetest boys.” pic.twitter.com/Z1JYVzWe5X — Amber Krycka (@AmberANjax) February 19, 2020 TRENDING STORIES:   Police find preserved human remains in jars under Florida home Man shot, killed at hotel near JTB in Jacksonville, police say The new trend of dip powder manicures could be putting your health at risk STAY UPDATED: Download the Action News Jax app for live updates on breaking stories
  • Doctors at Baptist Health say in general, adults and children can sometimes wait months to see a counselor for their mental health needs. “There’s not enough behavioral heath providers in the community,” Dr. Terrie Andrews said. That’s why Baptist is rolling out a new Acute Care Clinic. A $25,000 grant from CVS Health is helping them offer families same-day access to mental health services. “If you have a cold or you're experiencing flu symptoms, you can be seen immediately in primary care. That’s what we’re wanting to build at Baptist Behavioral Health,” Dr. Andrews said. Dr. Andrews said one in five adults and kids need mental health counseling at some point in their life. “Something happened, maybe they’re going through a divorce they weren’t expecting,' she said. 'We’re trying to get them quick access, help to be able to stabilize them.' TRENDING STORIES:   Police find preserved human remains in jars under Florida home Man shot, killed at hotel near JTB in Jacksonville, police say The new trend of dip powder manicures could be putting your health at risk She said the new clinic will also serve patients who need a prescription for their medication but can’t get an appointment with their psychiatrist. The grant from CVS is helping to fund telehealth technology that allows doctors and patients to video chat. Right now, the program is serving adults out of Baptist's downtown campus. Dr. Andrews says they hope to have the pediatric side of the clinic up and running by the fall. 'We know if we can intervene earlier, then their trajectory is much greater for success,' she said. The bottom line – they want families to be able to get the help they need faster. STAY UPDATED: Download the Action News Jax app for live updates on breaking stories
  • What started out as a birthday party at a Jacksonville park turned into a life-changing tragedy. July 2019, Kathy and her 5-year-old daughter were at party at Kathryn Abbey Hanna Park. As they were leaving the 400-acre park, Kathy turned on a narrow, dirt road. Her car crashed into a lake and flipped upside down in the water. Since the lake is off of the main path, and the woods are so dense, it took first responders longer to find her. When a JSO officer arrived, he was able to save Kathy’s daughter. But police said Kathy died in the car. Since then, Kathy‘s parents, have waited for safety changes at Hanna Park. They said this dirt road is dangerous for drivers and needs to be blocked off with warning signs. An Action News Jax Producer Darling Hill translated their interview to say in part, “She says it’s been terrible these last few months. No one should have to lose their child. No one should have to go through what we’re going through. She says she wants to see change that their daughter deserves justice.” Action News Jax asked the City of Jacksonville if they will be making any changes to Hanna Park. Tuesday, a spokesperson said, “The City of Jacksonville’s Risk Management Office conducted a thorough safety review of Hannah Park. As a result, we will have new safety measures in place by the end of February (two weeks).” TRENDING STORIES:   Police find preserved human remains in jars under Florida home Man shot, killed at hotel near JTB in Jacksonville, police say The new trend of dip powder manicures could be putting your health at risk STAY UPDATED: Download the Action News Jax app for live updates on breaking stories
  • As Clay County grows, neighbors and county leaders tell us problems with traffic are worsening. Clay County homeowner Teresa Mickey lives off County Road 218 and says getting around’s gotten a lot tougher in the past few years. “It’s a little disheartening to see our nice, quiet, little community turning into a bustling, booming, community with a lot of people,” said Mickey. “At certain times of the day you’re unable to get out on our road.” District 4 Commissioner Gavin Rollins tells us it’s a problem the county’s trying to get ahead of. “We have a problem with traffic. Clay County is very congested,” said Rollins. As a possible solution, commissioners will soon vote on a resolution allowing the county to issue about $130 million in bonds to investors. If approved, the county tells us anyone would be eligible to purchase a bond, though the lowest sales price would be $5,000. TRENDING STORIES:   Police find preserved human remains in jars under Florida home Man shot, killed at hotel near JTB in Jacksonville, police say The new trend of dip powder manicures could be putting your health at risk The money raised from selling bonds would be used to cover the costs of several road improvement projects across the county. The county would repay investors, plus interest, over the course of about the next 20 years. One of those projects would include widening CR 218 from Cosmos Avenue to Pine Tree Lane, to four lanes. “It’s about current residents in Clay County and making their lives easier through infrastructure upgrades,” said Rollins. Rollins tells us it would be cheaper for the county to issue bonds, and lock in construction costs as soon as possible, rather than saving for the projects, and beginning the work when construction costs may be inflated in the future. The county expects the bonds to accrue a total interest cost of about $30 million, on top of the $130 million being borrowed from investors. Thus, the county expects to repay investors a total of about $160 million over the course of the next two decades, with the final bond payment being made in October 2039. Rollins says sales tax revenue generated over the next 20 years will cover the cost of borrowing money, and the interest cost borrowing accrues. A spokesperson tells us the county projects $440 million in sales tax revenue coming in over that time period. The spokesperson tells us the bond sale is being handled by UBS Financial Services, and RBC Capital Markets, LLC. Action News Jax requested and obtained a statement from a county spokesperson on how soon work would begin should the measure be approved. “The county will immediately seek to retain engineers and pursue right-of-way acquisition,” said a county spokesperson. “Then we will be able to move forward on construction. Estimated construction start dates for the seven projects range from Sept 2021 to August 2022.” STAY UPDATED: Download the Action News Jax app for live updates on breaking stories
  • The Jacksonville Sheriff’s Office is investigating after human remains were found in North Jacksonville. A construction worker was pushing dirt with a bulldozer and found bones within a dirt mound, JSO said.  The Sheriff’s Office said the medical examiner was on site and confirmed the bones are human. The bones will be collected and taken to the medical examiner’s office where the medical examiner will work to make an identification. The identification process could take weeks, according to the Sheriff’s Office.  The dirt came from another site off Eastport Road and was brought to this site near I-295 and Main Street where workers are building a ramp.  JSO said the bones may be years, even decades old.
  • Commissioners are considering a plan to issue $130 million in bonds for several improvement projects across the county. According to a presentation, The county is looking into adding two more lanes to C.R. 218 from Pine tree Lane to Cosmos Avenue, put in an addition lane on Sandridge Road from Henley Road to C.R. 209, add another lane on C.R. 209 from Sandridge Road to C.R. 315B, add two more lanes on C.R. 209 from C.R. 315B to Highway 17, and put in two more lanes on County Road 220 from Baxley Road to Henley Road. The presentation also has improvements to the First Coast Connector, increasing the lanes from two to four from C.R. 315 to Highway 17 and two new lanes from the First Coast Expressway to C.R. 315. “Its about current residents in Clay County and making their lives easier through infrastructure upgrades.” Commissioner Gavin Rollins says. He says it’s cheaper for the county to lock in construction costs now and raise money through bonds than have construction costs go up because of inflation. Commissioners will vote on the plan next week.