Jacksonville, FL — That’s what several people ran into Monday when they were scheduled to pick up their money, but did not know they had to reschedule because of the Memorial Day holiday.
To get the stimulus money, there is a process people have to go through. The preloaded card can be picked up by appointment only.
People like Cher Jamison are frustrated they were allowed to make an appointment on a holiday when everything is closed.
“I’m in line with about eight other people, nobody is here. Call the library, but nobody is answering because it’s a holiday,” Jamison said while standing in the rain.
Bernando Santana, who waited Monday morning, discovered an email from Sunday to reschedule when it was too late.
“An email the day before, and on a Sunday. I don’t check my emails on the weekend,” Santana said.
Santana and Jamison made their appointments weeks ago. They were given a confirmation to show up at 10 a.m. on Memorial Day.
They were instructed to go to the Ed Ball Building, but there was a sign on that door instructing people to go to the library.
Action News Jax reached out to the city to ask why these appointments were made in the first place and to ask if any emails were sent before the 24th.
“The city expects you to do your part, but they didn’t really go out of their way as far as I’m concerned,” Jamison said.