Jacksonville, FL — If you're someone that has lost your job and can't pay your usual bills, WOKV's Consumer Warrior Clark Howard says communication is key.
Howard says you need to reach out to the lenders you owe money to early and often. But he admits, this can be a challenge right now.
"There are so many people trying to contact, particularly a bank, with a credit card or any kind of loan product with them, that you're having trouble getting through," explains Howard.
Howard says, unfortunately, when you do reach someone, you may get bad advice or get told different things, so he says documentation of the call or communication is essential.
"Make sure you get their name, when you talk, you write down when you talk to them, the date, if they use an employee number, you want that," says Howard.
Howard says if you talk to someone that's not helpful at all, call back and get someone else to speak with you.
Now, if you're someone that is still working and doing OK financially, Howard says this is a good time to take a hard look at your debt.
"I'd like you to take this as a clear signal that if you are carrying personal debt, work on it, work it down," says Howard.