UPDATE 10/2 at 3 PM: Jacksonville Fire Rescue says the issue with the 911 call system has been resolved. According to JFRD, the problem was a faulty piece of hardware in the system.
The intermittent 911 call system disruption for the City of Jacksonville and the Town of Baldwin has been resolved. The problem was caused by a faulty piece of hardware in the phone system and was replaced this morning restoring the 911 system to be fully operational.
— MyJFRD (@JFRDJAX) October 2, 2020
This hardware failure was in no way related to the nationwide 911 system outages reported earlier in the week.
— MyJFRD (@JFRDJAX) October 2, 2020
UPDATE 10/2 at 8 a.m.: The City says they are still experiencing intermittent issues with the system. If people still experience a long ring time they are asking for people to call (904) 630-0500.
The City of Jacksonville and the Town of Baldwin are still experiencing intermittent issues with the 911 call system as of Friday morning.
If you have an emergency and are unable to get though on 911, the Jacksonville Sheriff’s Office recommends calling their non-emergency line at (904) 630-0500.
City spokesperson Nikki Kimbleton says they are still experiencing intermittent issues with the system as of 7 am Friday.
The @CityofJax is currently experiencing intermittent issues with the 911 call system. In case of long 911 ring times in the City of Jacksonville or Town of Baldwin, hang-up and call 904-630-0500.#JSO @JaxReady @JFRDJAX
— Jax Sheriff's Office (@JSOPIO) October 1, 2020
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