JTA launching new, on-demand paratransit service in April

Jacksonville, FL — The Jacksonville Transportation Authority is launching a new on-demand transit service for people with disabilities, beginning April 1st.

JTA says all Connexion certified customers will be eligible to use the private pick-up and drop-off service called ‘Connexion Plus.’

"After listening to our Paratransit customers, we think there's a real demand for this enhanced service. JTA is constantly exploring improvements for our transit offerings, especially for our Paratransit customers," says JTA CEO Nathaniel P. Ford.

For those wishing to use the program, call (904) 404-0848 at least two hours in advance of the requested pick-up time. Customers should have their information ready, including name, date, times, and relevant addresses.

Reservations can be made Monday through Friday, from 6 AM to 7 PM. On weekends, reservations run from 7:30 AM to 7:30 PM.

Fares will be $6 each way, per passenger. Reservations can only be paid using credit and debit card payments at the time of booking.