Jacksonville, FL. — A local man says he got a phone call from a person claiming to be from Apple telling him there was something wrong with his iCloud account.
The man told WOKV News that each time the person called his phone it appeared as the number from the Apple Store at the St. Johns Town Center.
"They're trying to tell me there's something wrong with your iCloud account. Something has been compromised and they tried to ask me information what my Apple ID is and password."
The man said he questioned the caller on why they needed his personal information but says the person then hung up.
He later called Apple’s Online Store at 1-800- MY-APPLE and they told him that his iCloud account was fine and that they are aware of the scam.
Another man says he got a similar message, but through his e-mail.
Here's a pic pic.twitter.com/q5p9sx8msF
— Matt (@matthewb40) August 7, 2017
The President and CEO of the Florida Better Business Bureau, Tom Stephens weighed in on the scam after WOKV reached out to him.
Stephens says this is not a new scam, but a continuation of a supposed breach at Apple from February of this year. Stephens says there was never a breach, but scammers used that to intimidate people into handing over their personal information.
Stephens says if you do give them the information to your iCloud account, then you’re handing over everything that’s inside the cloud which could be your personal information or even credit card information. With that information, those behind the scams could steal your identity.
When it comes to why the Apple Store at the Town Center came up for the caller I.D., Stephens says that technology has made it easier to spoof numbers as part of the phishing scam.
"The basic answer to all of this is that Microsoft is not going to call you. Apple is not going to call you."
Stephens says if there’s something wrong with your account, you’re going to have to find it out yourself. It is then up to the customer to call Apple themselves or take their phone down to the Apple Store.
Stephens suggests keeping your devices updated with the latest software.
