"She didn’t know where she was.” Parents of a Duval County 7-year-old who was left alone in a school van for an hour spoke with Action News Jax, saying the experience has changed her.

Action News Jax learned the fire is believed to have started with a refrigerator outlet. Since then, a growing number of neighbors and community advocates have stepped in to help.

A man is demanding justice after a traffic stop ended with him being shot in the leg by a Jacksonville police officer — not with her weapon, but with his own legally-owned firearm.

City Council President Randy White — himself a former firefighter — said Jacksonville Fire and Rescue Department Chief Keith Powers’ impact has left a lasting mark on the department and the city.

A major infrastructure overhaul in Jacksonville Beach is shaking up more than just the streets.

A beloved Jacksonville literacy nonprofit that’s helped thousands of local students learn to read is at risk of scaling back dramatically and losing more critical funding.

FDLE confirmed Olena Malashevych was released from jail Thursday and now faces a charge of practicing or attempting to practice medicine without a license.

The DMV requires proof of all name changes to ensure identities match across official documents — a process that can be especially difficult for women and older adults with long histories.

A draft ordinance obtained by Action News Jax would cap e-bike speeds in certain areas and punish "careless riding."

Big changes are ahead for millions of Americans with federal student loans.

As wedding season kicks off, brides across the country are finding that their dream dress may come with a nightmare price tag.

According to U.S. Census data, Duval County is home to the largest Filipino population in Florida. That’s why the loss is hitting especially close to home for many in the local community.

“We’re building a smarter, faster, and more collaborative permitting process,” said Nina Sickler, Jacksonville’s Director of Public Works. The plan reportedly entails hiring more staff and using A.I. to handle more repetitive tasks.

It’s an update on an initiative to improve the safety of Duval County Public Schools students.

A source tells Action News Jax the district chief asked the firefighter why he was not eating with his team, and then threatened to cut his hours and his pay if he didn’t.