Jacksonville, FL - With the goal of improving your access and experience, the Duval County Tax Collector’s Office is looking to roll out a new system that would let you get in line at a branch by signing up online or through an app.
The program is for people who weren’t able to get an appointment for a certain day, but want to still try to get their needs addressed. They would be able to look on the Tax Collector’s website or through an app that’s not yet available, to see how long the wait is at any of the nine branches. Customers would then be able to sign in, virtually.
“You’ll be able to get in line, and wait at the office, at home, wherever it is that you are, until it’s time to come to visit us,” says Chief Deputy Tax Collector Sherry Hall.
By allowing people to virtually get in line, Hall says the need for customers to spend a long time waiting around the branch is eliminated. Instead, they can go to nearby shops or restaurants, or stay in their office and get work done, and just plan to be at the branch based on the listed wait time. You would even be able to get a text message when your number has been called, and if you’re then running late, you could ask for more time through that two-way text feature.
“It will be available at all locations and for all services that we provide,” Hall says.
Documents filed with the City show the Tax Collector’s Office believes they can cover the launch of this system and four years of the subscription service by using $391,100 in budget savings. The Jacksonville City Council still has to approve shifting that funding to this project.
If approved, Hall says they hope to have this system up and running before the end of this calendar year. She says nine Tax Collector’s Offices in Florida currently use this same queuing system.