JACKSONVILLE, Fla. — 11 a.m. update: JEA said the issue regarding their phone line being down has been resolved. The company apologies for any inconvenience.
Customers may call 904-665-6000 to reach JEA’s customer service representatives.
Original Story:
The phone number used to contact JEA to make a payment is currently down, the company confirmed Wednesday.
That number is (904) 665-6000. When customers call it, they receive a message saying the number has been disconnected.
The utility company is working to learn if it is an issue on its end or with the phone provider.
JEA is working to resolve the issue and said there will be no disconnections at this time.
Customers who need to pay a bill can do so online at www.jea.com.
This is a developing story. Check back for updates.
⚠️ We are aware of an issue preventing customers from reaching JEA by phone. Our teams are working to resolve the issue and we've suspended disconnections today. Please visit https://t.co/LjAXsGojHt to pay your bill or manage your account. We apologize for the inconvenience.
— JEA (@NewsfromJEA) November 10, 2021
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